3 Ways a Company Becomes a Preferred Vendor

6/1/2022 (Permalink)

SERVPRO of Laguna Beach / Dana Point is here to make it "Like it never even happened."

Three Ways a Business Can Become a Preferred Vendor

After a crisis at your business in Laguna Beach, CA, you don't want to spend time shopping around for a reliable restoration company. You want to trust that your insurance agent has your best interest in mind when they recommend a company to help you. You can trust you are in good hands when a vendor has achieved preferred vendor status with your insurance company. Here are three things vendors must do to become your insurer's preferred choice.

1. Join the Preferred Vendor Program
There are likely many restoration companies in your area, and some may have been in business forever. But it helps you as the client to have peace of mind when a company has backing from a larger certification entity. A SERVPRO franchise owner must join a national account and agree to a checklist of 21 qualifications before becoming a preferred vendor.

2. Complete All Checklist Items
Of the 21 items on the checklist, a vendor must maintain background checks on their employees, keep equipment up-to-date, and pass all audits to achieve preferred vendor status with an insurance company. Your insurance agent can see all restoration vendors in the area, but preferred vendors have completed the checklist to demonstrate that they are committed to quality service.

3. Maintain Training and Quality Service
As new technologies and research become available, most professions update their practices. A commercial restoration company is no different. To maintain preferred vendor status, franchise owners must provide continuing education opportunities to their employees. The owner also has access to the company metrics that report performance and customer satisfaction. He or she must use that data to improve the company's services to maintain a spot on the preferred vendor list with your insurance company.

Your insurance agent wants to help you recover quickly from a crisis at your business. You can trust that a preferred vendor with your insurance company has undergone rigorous testing and training to achieve that status.